Cogent Communications Holdings, Inc.
cogentco.com ↗In their words
“Off-net churn rate is primarily driven by the reduction in the acquired Sprint customer base. And that rate was 2.3%, an increase from 1.7% last quarter”
“Our on-net monthly churn rate slightly increased to 1.3% from 1.2% last quarter”
“Our off-net churn rate is primarily driven by the reduction in the acquired Sprint customer base, and it was 1.7%, moderation from 1.9% last quarter”
NPS disclosures (1)
With the assistance of our CEO, the Board reviewed the Company’s Net Promoter Score, which measures the willingness of the Company’s customers to recommend our services to others. We believe this is a useful measure of our customer’s overall satisfaction with our service.
Retention over time
Retention figures Cogent Communications Holdings, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Churn (per period, as reported)
Retention disclosures (7)
Churn (off-net): 2.3% (Q2 2026) — “Off-net churn rate is primarily driven by the reduction in the acquired Sprint customer base. And that rate was 2.3%, an increase from 1.7% last quarter”
Churn (on-net IP): 1.3% (Q2 2026) — “Our on-net monthly churn rate slightly increased to 1.3% from 1.2% last quarter”
Churn (off-net): 1.7% (Q1 2026) — “Our off-net churn rate is primarily driven by the reduction in the acquired Sprint customer base, and it was 1.7%, moderation from 1.9% last quarter”
Churn (wavelength): 0.5% (Q4 2025) — “our wavelength monthly churn rate has been less than 0.5%, so relatively insignificant”
Churn (off-net): 1.9% (Q4 2025) — “Our off-net unit monthly churn rate was 1.9%, compared to 2.1% last quarter”
Churn (on-net IP): 1.2% (Q4 2025) — “Our on-net unit monthly churn rate this quarter was 1.2% compared to 1.3% last quarter”
Churn (off-net): 2.1% (Q3 2025) — “Our off-net churn rate was 2.1%, a slight improvement from 2.3% last quarter”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.