Companhia de Saneamento Básico do Estado de São Paulo
sabesp.com.br ↗In their words
“In 2025, our customer satisfaction survey, conducted by GRM Pesquisa de Mercado , indicated a satisfaction rate of 82%, compared to 83% for the year ended December 31, 2024. Our net promoter score, which measures customer loyalty and likelihood to recommend our services, was 47 for 2025, compared to 44 for 2024.”
“Additionally, we supported the local economy by generating more than 40,000 direct and indirect jobs during the year. From an operational standpoint, we achieved significant results, with a 2-point increase in the NPS (Net Promoter Score) compared to 2024, demonstrating continuous improvement in customer experience.”
NPS disclosures (2)
In 2025, our customer satisfaction survey, conducted by GRM Pesquisa de Mercado , indicated a satisfaction rate of 82%, compared to 83% for the year ended December 31, 2024. Our net promoter score, which measures customer loyalty and likelihood to recommend our services, was 47 for 2025, compared to 44 for 2024.
Additionally, we supported the local economy by generating more than 40,000 direct and indirect jobs during the year. From an operational standpoint, we achieved significant results, with a 2-point increase in the NPS (Net Promoter Score) compared to 2024, demonstrating continuous improvement in customer experience.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.