Compass
compass.com ↗In their words
“Coldwell Banker GCI retention rate in its top 2 quartile of agents, representing 82% of its total GCI over the trailing 12-month period, hit a 10-year high at 94.6% retention rate in Q1”
“Compass Group achieved net new business growth of 4.5% with client retention rates soaring over 96%.”
“Compass reported record Q2 2026 results with disclosure of Total Agent Retention metrics.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Compass reported record Q2 2026 results with disclosure of Total Agent Retention metrics.
Retention rate (Coldwell Banker GCI top 2 quartile agents): 94.6% (Q1 2026) — “Coldwell Banker GCI retention rate in its top 2 quartile of agents, representing 82% of its total GCI over the trailing 12-month period, hit a 10-year high at 94.6% retention rate in Q1”
Compass Group achieved net new business growth of 4.5% with client retention rates soaring over 96%.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.