Consensus Cloud Solutions
ccsi.com ↗In their words
“Our NRR continued its upward climb this quarter by more than 1%, reaching 103.1%, up from 102% in Q1”
“Our Net Revenue Retention rate exceeded 102% this quarter, a 76 basis point improvement over Q4 of 2025”
“Our corporate revenue retention rate stands at 101.3%, continuing our trend of operating well above the 100% target”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Consensus Cloud Solutions has published, by date. Where several business units report, the one reported most often is shown.
Churn (per period, as reported)
Retention disclosures (18)
Consensus Cloud's trailing twelve-month net revenue retention reached 103.1%, up around 110 basis points.
Churn (Consolidated): 4.55% (Q2 2026) — “Monthly Churn % Consolidated 4.55 % 3.78 %”
Churn (SoHo): 4.69% (Q2 2026) — “SoHo monthly account churn (4) 4.69 %”
Churn (Corporate): 3.16% (Q2 2026) — “Corporate monthly account churn (4) 3.16 %”
Net revenue retention (Corporate): 103.1% (Q2 2026) — “our NRR continued its upward climb this quarter by more than 1%, reaching 103.1%, up from 102% in Q1”
Consensus Cloud Solutions reported trailing-12-month net revenue retention above 102% with ~65,000 corporate customers.
Churn (consolidated): 3.85% (Q1 2026) — “Monthly Churn % Consolidated 3.85%”
Net revenue retention (Corporate): 102% (Q1 2026) — “Our Net Revenue Retention rate exceeded 102% this quarter, a 76 basis point improvement over Q4 of 2025”
Churn (SoHo): 3.92% (Q1 2026) — “SoHo monthly account churn (4) 3.92 %”
Churn (Corporate): 3% (Q1 2026) — “Corporate monthly account churn (4) 3.00 %”
Churn (Consolidated): 3.59% (FY2025) — “Monthly Churn % Consolidated … ”
Churn (SoHo): 3.5% (Q4 2025) — “SoHo monthly account churn (4) 3.50 %”
Churn (Corporate): 3.3% (Q4 2025) — “Corporate monthly account churn (4) 3.30 %”
Net revenue retention (Corporate): 101.3% (Q4 2025) — “our corporate revenue retention rate stands at 101.3%, continuing our trend of operating well above the 100% target”
Net revenue retention (Corporate): 101.9% (Q3 2025) — “our trailing 12-month revenue retention rate stands at 101.9%. This is stable from 102% in the previous quarter”
Churn (SoHo): 3.71% (Q3 2025, monthly) — “Monthly Churn % SoHo … ”
Churn (Corporate): 3.47% (Q3 2025, monthly) — “Monthly Churn % Corporate … ”
Churn (Consolidated (Corporate + SoHo)): 3.69% (Q3 2025, monthly) — “Monthly Churn % Consolidated … [Q3 2025 vs Q3 2024 and YTD 2025 vs YTD 2024]”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.