Credicorp
credicorp.com.pe ↗In their words
“Revenue-generating transactions, in turn, grew 47.2% YoY and accounted for 11% of the total, reflecting tangible progress in the monetization strategy. Our NPS remains high at 77 points—a clear indicator of client satisfaction and trust. Monthly revenue per MAU reached S/10.3 (+65.0% YoY), driven by higher transaction levels and an increase in the use of features (2.9 in 1Q26 vs.”
“Of these, 3.2 million currently have loans, a significant increase from the 1.2 million in 2021. Simultaneously, we have strengthened the customer experience, as evidenced by the improved Net Promoter Score (NPS) for the consumer segment, which reached 53 points in 2025 (up from 37 points in 2021).”
“This pool represents close to 84% of the EAP (+15pp YoY) and reflects Yape’s consolidation as the country’s most valued and recognized brand. This connection with users continues to bolster an upward trend in client satisfaction, with an NPS that hit a peak of 81 points (+2pp YoY) at the end of 2025.”
Disclosed NPS over time
Every Net Promoter Score Credicorp has published, by date.
NPS disclosures (5)
Transactions (millions) … # Transactions / MAU … # Average Functionalities / MAU … Experience NPS … p 1 p … p Unit Economics Monthly Indicators (4) Revenues / MAU (S/) … Expenses / MAU (S/) … -6.0…
Revenue-generating transactions, in turn, grew 47.2% YoY and accounted for 11% of the total, reflecting tangible progress in the monetization strategy. Our NPS remains high at 77 points—a clear indicator of client satisfaction and trust. Monthly revenue per MAU reached S/10.3 (+65.0% YoY), driven by higher transaction levels and an increase in the use of features (2.9 in 1Q26 vs.
Of these, 3.2 million currently have loans, a significant increase from the 1.2 million in 2021. Simultaneously, we have strengthened the customer experience, as evidenced by the improved Net Promoter Score (NPS) for the consumer segment, which reached 53 points in 2025 (up from 37 points in 2021).
This pool represents close to 84% of the EAP (+15pp YoY) and reflects Yape’s consolidation as the country’s most valued and recognized brand. This connection with users continues to bolster an upward trend in client satisfaction, with an NPS that hit a peak of 81 points (+2pp YoY) at the end of 2025.
…# Transactions / MAU … # Average Functionalities / MAU … Experience NPS … -100 bps 250 bps … bps Unit Economics Monthly Indicators (4) Revenues / MAU (S/) … Expenses / MAU (S/) …
Retention disclosures (0)
No retention figures yet.
21 earlier entries are in the full version. Get full access →
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.