Crown Commercial Service
gov.uk ↗In their words
“DVLA reports customer satisfaction data including Customer Effort Score (CES) for 2025–2026.”
“HMRC reports overall customer satisfaction score and ease-of-interaction metrics for Q1 of 2026–2027 fiscal year.”
NPS disclosures (2)
DVLA reports customer satisfaction data including Customer Effort Score (CES) for 2025–2026.
HMRC reports overall customer satisfaction score and ease-of-interaction metrics for Q1 of 2026–2027 fiscal year.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Public sector & non-profit
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.