CSX Corporation
csx.com ↗In their words
“CSX demonstrates high Net Promoter Scores reflecting improved service metrics and customer satisfaction.”
“CSX improved service metrics and customer satisfaction, reflected in high Net Promoter Score during a strong year of shareholder returns.”
“Continued investment in and launch of industrial development projects across our network, with approximately 600 projects in the pipeline; and u broad customer recognition for our consistent service and collaborative and responsive approach, including as reflected through our customer Net Promoter Scores which have continuously been positive and above average throughout 2025.”
NPS disclosures (3)
CSX demonstrates high Net Promoter Scores reflecting improved service metrics and customer satisfaction.
CSX improved service metrics and customer satisfaction, reflected in high Net Promoter Score during a strong year of shareholder returns.
…continued investment in and launch of industrial development projects across our network, with approximately 600 projects in the pipeline; and u broad customer recognition for our consistent service and collaborative and responsive approach, including as reflected through our customer Net Promoter Scores which have continuously been positive and above average throughout 2025.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.