Customers Bancorp, Inc.
customersbank.com ↗In their words
“Customers Bank reports Net Promoter Score of 81, compared to industry average of 41.”
“Customers Bancorp reported a Net Promoter Score of 81, significantly above the industry average of 41.”
“Customers Bank achieved a Net Promoter Score of 81 compared to the banking industry average of 41, ranked No. 45 among largest publicly traded banks.”
Disclosed NPS over time
Every Net Promoter Score Customers Bancorp, Inc. has published, by date.
NPS disclosures (23)
Customers Bancorp Franchise Commercially oriented bank with industry-leading service combining a high touch, single point of contact model with innovative technology solutions Net Promoter Score Measuring business customer satisfaction and loyalty Customers Bank2 Banking Industry Benchmark3 NYSE: CUBI | FTE Employees 860 | Total Assets $27.4B Data as of 9/30/2026 Customers…
Customers Bank reports Net Promoter Score of 81, compared to industry average of 41.
Customers Bancorp reported a Net Promoter Score of 81, significantly above the industry average of 41.
Customers Bank achieved a Net Promoter Score of 81 compared to the banking industry average of 41, ranked No. 45 among largest publicly traded banks.
Customers Bank was named to Forbes World's Top Performing Banks list with a Net Promoter Score of 81, compared to the industry average of 41.
Customers Bancorp Franchise Commercially oriented bank with industry-leading service combining a high touch, single point of contact model with innovative technology solutions Net Promoter Score Measuring business customer satisfaction and loyalty Customers Bank2 Banking Industry Benchmark3 NYSE: CUBI | FTE Employees ~885 | Total Assets $26.5B Data as of 6/30/2026…
Customers Bancorp reported a Net Promoter Score of 81, significantly above the industry average of 41.
Customers Bank disclosed a Net Promoter Score of 81 in SEC filings, alongside payment activity and growth targets.
Customers Bank reported a Net Promoter Score of 81, significantly above the industry average of 41.
Customers Bank achieved a Net Promoter Score of 81, significantly exceeding the industry average of 41, earning recognition as a high-growth company.
Customers Bank reports a Net Promoter Score of 81 compared to an industry average of 41, and has been named a Top 10 Performing Bank.
Customers Bank reported a Net Promoter Score of 81, compared to the financial services industry average of 41.
Customers Bank reports Net Promoter Score of 81, outperforming industry benchmarks under CEO Sam Sidhu.
72 out of the 100 largest publicly traded banks in 2025 Forbes Best Banks list • Net Promoter Score of 81 compared to industry average of 41 A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender.
Customers Bancorp Franchise Commercially oriented bank with industry-leading service combining a high touch, single point of contact model with innovative technology solutions Net Promoter Score Measuring business customer satisfaction and loyalty Customers Bank2 Banking Industry Benchmark3 NYSE: CUBI | FTE Employees ~900 | Total Assets $25.9B Data as of 3/31/2026…
Customers Bank published a Net Promoter Score of 81, placing it well ahead of the financial services industry average.
Customers Bancorp CEO highlighted a sharp rise in Net Promoter Score from 73 in March 2025, far above industry benchmark.
The dataset includes 2022-2023 anonymized results from 50+ U.S. banking organizations, covering 80+ separate relationship surveys, and encompassing 400,000 individual survey respondents. 6 In March of 2025, we first measured our Net Promoter Score with a score of 73 — a solid initial result.
45 out of the 100 largest publicly traded banks in 2026 Forbes Best Banks list • Net Promoter Score of 81 compared to industry average of 41 A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender.
Customers Bancorp Franchise Commercially oriented bank with industry-leading service combining a high touch, single point of contact model with innovative technology solutions Net Promoter Score Measuring business customer satisfaction and loyalty 81 Customers Bank2 41 Banking Industry Benchmark3 NYSE: CUBI | FTE Employees ~870 | Total Assets $24.9B Data as of 12/31/2025…
Customers Bank announced an industry-leading NPS score of 81, nearly double the industry average in customer satisfaction.
…consecutive years (2021–2025), including the #1 spot in 2024 among midsize banks ($10–$50B in assets) Recognized by Forbes among America’s Top 100 Banks for seven consecutive years Net Promoter Score of 73 compared to industry average of 41 A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal…
Magazine Best in Business List in Financial Services Category • Net Promoter Score of 73 compared to industry average of 41 A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.