CVS Health Corporation
cvs.com ↗In their words
“It started with one, we had to fix our service in our stores. And I'm proud to report we have the best NPS levels that we've seen in many, many years, powered by our technology, the solutions that we put in place, leveraging AI and leveraging what I'd say is better consumer experiences through our digital applications.”
“CVS Group plc reported Net Promoter Score of 80.6, with further improvement noted in Q4 2026 earnings.”
“CVS Group PLC improved client and employee Net Promoter Scores and reduced vet vacancy rates, indicating better retention and satisfaction.”
NPS disclosures (5)
CVS Group PLC improved client and employee Net Promoter Scores and reduced vet vacancy rates, indicating better retention and satisfaction.
CVS Group plc reported Net Promoter Score of 80.6, with further improvement noted in Q4 2026 earnings.
It started with one, we had to fix our service in our stores. And I'm proud to report we have the best NPS levels that we've seen in many, many years, powered by our technology, the solutions that we put in place, leveraging AI and leveraging what I'd say is better consumer experiences through our digital applications.
Operating Income » 20% Adjusted SG&A Ratio (Ratio of Adjusted Selling, General & Administrative Expenses to Adjusted Total Revenues) » 20% Customer Experience (determined based on Net Promoter Score (“NPS”)) » Workforce Modifier (downward-only, by as much as 10%) for senior leaders (Vice Presidents and above) based on the achievement of belonging / engagement goals reflecting…
CVS improved Net Promoter Scores by over 3500 basis points among customers who contacted customer service.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.