Deutsche Telekom
telekom.de ↗In their words
“Deutsche Telekom targets Net Promoter Score improvement of 5% by 2030 at Investor Day.”
“Deutsche Telekom scales OpenAI across its network, measuring AI-mediated containment rates and Net Promoter Score.”
“Deutsche Telekom launched a commercial pilot of Decagon's agentic AI technology targeting improvements to Net Promoter Score, re-contacts, and resolution times.”
NPS disclosures (3)
Deutsche Telekom targets Net Promoter Score improvement of 5% by 2030 at Investor Day.
Deutsche Telekom scales OpenAI across its network, measuring AI-mediated containment rates and Net Promoter Score.
Deutsche Telekom launched a commercial pilot of Decagon's agentic AI technology targeting improvements to Net Promoter Score, re-contacts, and resolution times.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.