DexCom
dexcom.com ↗In their words
“Importantly, these improvements are translating into stronger customer satisfaction. With g 7 net promoter scores increasing in each of the last 3 quarters. Based on this positive customer feedback, strong adoption trends, and growing interest across the market, we remain on track to convert nearly 50% of our U.S. customer base to the G7 15 day system by year end.”
“We have targeted improving our experience and really setting the standard both with the product and the service behind it. As Jereme mentioned, our NPS scores have been going up quite a bit, and I do think that bodes well for the future when we think about retention and utilization.”
“DexCom G7 Net Promoter Scores have risen for three consecutive quarters, reflecting improved customer feedback.”
NPS disclosures (4)
DexCom G7 Net Promoter Scores have risen for three consecutive quarters, reflecting improved customer feedback.
DXCM reported improved net promoter scores cited as drivers of product uptake during international expansion.
Importantly, these improvements are translating into stronger customer satisfaction. With g 7 net promoter scores increasing in each of the last 3 quarters. Based on this positive customer feedback, strong adoption trends, and growing interest across the market, we remain on track to convert nearly 50% of our U.S. customer base to the G7 15 day system by year end.
We have targeted improving our experience and really setting the standard both with the product and the service behind it. As Jereme mentioned, our NPS scores have been going up quite a bit, and I do think that bodes well for the future when we think about retention and utilization.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.