DigitalOcean Holdings, Inc.
digitalocean.com ↗In their words
“While our 102% NDR in Q2 is a 3-year high, we'll no longer highlight it as a key financial metric.”
“DigitalOcean improved Net Dollar Retention Rate to 100% from 99% in the prior quarter during Q1 2025.”
“Cloudways serves an international and growing customer base with an industry-leading NPS score of 71.”
NPS disclosures (2)
Cloudways serves an international and growing customer base with an industry-leading NPS score of 71.
We utilize various metrics to track and confirm that we are providing exceptional customer support. We internally monitor our customer satisfaction score (“CSAT”) and net promoter score (“NPS”) to gauge the quality of our interactions with customers and our ability to increase loyalty.
Retention disclosures (11)
DigitalOcean is managing revenue forecasts while keeping Net Dollar Retention moving in the right direction.
DigitalOcean's net dollar retention could improve as AI agents are embedded in customer operations.
Net revenue retention: 102% (Q2 2026) — “While our 102% NDR in Q2 is a 3-year high, we'll no longer highlight it as a key financial metric.”
DigitalOcean improved Net Dollar Retention Rate to 100% from 99% in the prior quarter during Q1 2025.
DigitalOcean announced first quarter 2026 financial results, disclosing its net dollar retention rate calculation methodology.
Net revenue retention: 100% (year ended December 31, 2025) — “NDR increased from 98% in 2024 to 100% in 2025 and we expect to increase our revenue in the future from existing customers through the introduction of new products and features.”
Net revenue retention: 101% (Q4 2025) — “Net Dollar Retention Rate ("NDR") increased to 101% from 99% in the fourth quarter of 2024”
Net revenue retention ($1,000,000+ ARR customers): 115% (Q4 2025) — “Q4 NDR was 102% for our $100,000 customers, 106% for our $500,000 customers, and 115% for our million-dollar customers.”
Net revenue retention ($500,000+ ARR customers): 106% (Q4 2025) — “Q4 NDR was 102% for our $100,000 customers, 106% for our $500,000 customers, and 115% for our million-dollar customers.”
Net revenue retention ($100,000+ ARR customers): 102% (Q4 2025) — “Q4 NDR was 102% for our $100,000 customers, 106% for our $500,000 customers, and 115% for our million-dollar customers.”
Churn ($1,000,000+ ARR customers): 0% (Q4 2025 (12-month trailing)) — “For our $1,000,000 customers, churn has averaged 0% over the last twelve months.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.