Docebo Inc.
docebo.com ↗In their words
“Excluding AWS, we actually would have been up 1% year over year, so we would have been at 101%”
“We were always in the mid-80s, and we actually saw a sequential improvement in the commercial segment...gross retention”
“Net Dollar Retention Rate 99% 100% (1.0)% (1.0)% ... Management also uses non-IFRS measures to ... determine components of executive compensation”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Net revenue retention: 99% (FY2025) — “Net Dollar Retention Rate … % (1.0)% ... Management also uses non-IFRS measures to ... determine components of executive compensation”
Net revenue retention (excl. AWS): 101% (Q4 2025) — “Excluding AWS, we actually would have been up 1% year over year, so we would have been at 101%”
Gross revenue retention (ARR < $50k): 85% (commercial/SMB) — “We were always in the mid-80s, and we actually saw a sequential improvement in the commercial segment...gross retention”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.