DocuSign
docusign.com ↗In their words
“Dollar net retention or DNR, from our direct customers was 103% on a rounded basis, up modestly from last quarter”
“Dollar net retention or DNR with our direct customers was over 102%, a greater than 1 percentage point improvement versus Q1 of fiscal 2026”
“Our dollar net retention rate, or DNR, was 102% in Q4, up from 101% in the prior year”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures DocuSign has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (8)
DocuSign stock soared 50.8% in 3 months; dollar net retention among direct customers improved to 103%.
DocuSign reported dollar net retention of around 103% with customers spending over $300,000 annually increasing 14% in Q2 2027.
Docusign's net retention rates are rebounding, underpinning the company's financial performance and cash flow generation.
Net revenue retention (direct customers): 103% (Q2 2027) — “Dollar net retention or DNR, from our direct customers was 103% on a rounded basis, up modestly from last quarter”
DocuSign's net revenue retention is just over 102%, indicating minimal expansion in existing customer accounts.
Net revenue retention (direct customers): 102% (Q1 2027) — “Dollar net retention or DNR with our direct customers was over 102%, a greater than 1 percentage point improvement versus Q1 of fiscal 2026”
Net revenue retention: 102% (Q4 2026) — “Our dollar net retention rate, or DNR, was 102% in Q4, up from 101% in the prior year”
DocuSign's net revenue retention metric climbed to 102% in the second quarter of fiscal 2026, signaling heightened customer retention.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.