Donegal Group
donegalgroup.com ↗In their words
“Excluding the impact of the farm exit, we achieved a real retention rate of 82.9%”
“Our real retention rate for the second quarter held steady at a healthy 89%”
“Our real retention rate for the first quarter was a very healthy 88.7%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Donegal Group attributed a personal lines decline to higher attrition and modest renewal rate increases, indicating weakened customer retention.
Retention rate (commercial lines (excluding farm exit)): 82.9% (Q2 2026) — “Excluding the impact of the farm exit, we achieved a real retention rate of 82.9%”
Retention rate (personal auto): 89% (Q2 2026) — “our real retention rate for the second quarter held steady at a healthy 89%”
Retention rate (personal lines): 88.7% (Q1 2026) — “our real retention rate for the first quarter was a very healthy 88.7%”
Retention rate (commercial lines): 82.3% (Q1 2026) — “we achieved a real retention rate of 82.3% for the first quarter of 2026”
Retention rate (overall): 88.7% (Q4 2025) — “our real retention rate for fourth quarter 2025 increased to a very healthy 88.7%”
Retention rate (personal lines): 88.7% (Q3 2025) — “excluding that impact, our real retention rate was a very healthy 88.7% for the third quarter”
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Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.