NPS Intelligence (beta)

Driven Brands reported Net Promoter Scores remaining in the 70s during a Goldman Sachs conference presentation on cash, growth and buybacks.

The Take 5 model continues to resonate with our customers. Our Net Promoter Scores remain in the mid-70s, and we continue to see meaningful contribution from our non-oil change services, which represented almost 30% of Take 5 sales for the quarter. Our new unit pipeline remains robust at approximately 800 locations, more than 1/3 of which are site secured or further along.

We continue to see improvement in check, improvement in attachment rates. Our NPS scores remain in the high 70s, so not only are we delivering the services on the checks side of the equation, but we're doing so in a way where customers are happy.

For us, it's all about just the value proposition and making sure that we're delivering to our customers a great experience. Our NPS scores remain high in the high 70s, but really doubling down on making sure we're the fastest, friendliest and simplest oil chain on the planet and making sure that we're focused on the long term and not on the short term.

I mean, at the end of the day, Take 5 is the home of the stay-in-your-car 10-minute oil change. And we're the only national provider that provides a 10-minute oil change experience stay-in-your-car with NPS scores in the high 70s.

Driven Brands evaluates customer retention improvements and predictive maintenance initiatives.