Enphase Energy
enphaseenergy.com ↗In their words
“Mandy will cover the financials later in the call. Our customer service NPS was 79% in the third quarter compared to 80% in the second quarter, while the average call wait time was approximately 1.9 minutes. Our AI assistant has been rolled out to all our homeowners worldwide and we are now rolling it to Enphase installers in this quarter to help them manage their fleet.”
“Mandy will cover the financials later in the call. Our global customer service NPS was 80% in the second quarter as compared to 82% in the first quarter. Our average call wait time remained approximately 2 minutes.”
“Mandy will go into our financials later in the call. Our global customer service NPS was 79% in Q4 compared to 77% in Q3. Average call week time was 1.6 minutes.”
Disclosed NPS over time
Every Net Promoter Score Enphase Energy has published, by date.
NPS disclosures (10)
Mandy will cover the financials later in the call. Our customer service NPS was 79% in the third quarter compared to 80% in the second quarter, while the average call wait time was approximately 1.9 minutes. Our AI assistant has been rolled out to all our homeowners worldwide and we are now rolling it to Enphase installers in this quarter to help them manage their fleet.
Enphase Energy's global Net Promoter Score dipped to 80 in Q2 from 82 in Q1, still indicating strong customer sentiment.
Mandy will cover the financials later in the call. Our global customer service NPS was 80% in the second quarter as compared to 82% in the first quarter. Our average call wait time remained approximately 2 minutes.
Enphase Energy reported a record Net Promoter Score of 82 with improved customer experience metrics.
Enphase Energy achieved a record Net Promoter Score of 82 in Q1 2026, indicating high customer satisfaction.
Our Net Promoter Score (commonly referred to as "NPS") improved to 78% in both 2025 and 2024, compared to 76% in 2023
EODB Targets Number of Points Possible Points Earned Maintain worldwide net promoter score at … Improve call wait times for solar and storage installations Grow O&M Business Improve serviceability and cycle time of battery systems • Human Resources .
In addition, we have established an inside sales team to assist customers with services and system upgrades. Our Net Promoter Score (commonly referred to as “NPS”) improved to 78% in both 2025 and 2024, compared to 76% in 2023, reflecting the impact of these customer service initiatives.
Mandy will go into our financials later in the call. Our global customer service NPS was 79% in Q4 compared to 77% in Q3. Average call week time was 1.6 minutes.
Mandy will go into our financials later in the call. Our customer service NPS was 77% in Q3 compared to 79% in Q2. The average call wait time was 2 minutes.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.