Equinix, Inc.
equinix.com ↗In their words
“Churn was 1.8%, primarily due to our renewal process execution and some delayed churn.”
“The guide assumes a total NRR of approximately 5.8% for the full year”
“Churn came in at 1.7%, primarily due to the benefit of some delayed churn and a focus on execution during our renewal process.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Equinix, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Churn (per period, as reported)
Retention disclosures (5)
Churn: 1.8% (Q2 2026) — “Churn was 1.8%, primarily due to our renewal process execution and some delayed churn.”
Net revenue retention: 5.8% (FY2026) — “the guide assumes a total NRR of approximately 5.8% for the full year”
Churn: 1.7% (Q1 2026) — “Churn came in at 1.7%, primarily due to the benefit of some delayed churn and a focus on execution during our renewal process.”
Churn: 2.2% (Q4 2025) — “Global Q4 MRR churn was 2.2%, lower than planned”
Churn: 2.3% (Q3 2025) — “global MRR churn in Q3 stepped down to 2.3%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.