ERS (Eswatini Revenue Service)
ers.com ↗In their words
“ERS recorded a Net Promoter Score of 83.96 for the 2025/26 financial year, up from 77.3 in the previous year.”
“ERS client confidence and Net Promoter Score surged to approximately 83% from below 10%, attributed to improved service delivery.”
“ERS Net Promoter Score improved dramatically over six years, from below 10 to approximately 83, following digital transformation.”
Disclosed NPS over time
Every Net Promoter Score ERS (Eswatini Revenue Service) has published, by date.
NPS disclosures (5)
ERS recorded a Net Promoter Score of 83.96 for the 2025/26 financial year, up from 77.3 in the previous year.
ERS client confidence and Net Promoter Score surged to approximately 83% from below 10%, attributed to improved service delivery.
ERS Net Promoter Score improved dramatically over six years, from below 10 to approximately 83, following digital transformation.
ERS launches upgraded Net Promoter Score portal as part of new 'Rate My Service' feedback platform.
ERS recorded an NPS of 83.96 in 2025/26, up from 77.3 the previous year, reflecting service enhancements.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.