Verticals / Real estate & homebuilding / Extra Space Storage Inc
Extra Space Storage Inc
extraspace.com ↗—
Latest disclosed NPS
no score published
0
NPS entries
0 with a number
5.5%
Churn
20 Feb 2026
2026
Years covered
1 entries in all
In their words
“We only churn 5%, maybe 5% to 6% of our customers a month”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (1)
20 Feb 2026
Churn5.5%
Churn: 5.5% (Q4 2025) — “We only churn 5%, maybe 5% to 6% of our customers a month”
— Joseph Margolis, Chief Executive Officer, Extra Space Storage Inc · Earnings call, Q4 2025 · 20 Feb 2026 · NI-0F52018
Earnings call, Q4 2025 ↗3 earlier entries are in the full version. Get full access →
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.