FactSet Research Systems Inc.
factset.com ↗In their words
“Solid retention rates at 91% for clients and above 95% for ASV”
“Solid retention rates at 91% for clients and above 95% for ASV”
“We have gotten great feedback. Our NPS scores are very high. And despite that, we are continuing to invest in growing NPS across different segments.”
NPS disclosures (2)
FactSet reported Net Promoter Scores among junior bankers improved by 5 points quarter-over-quarter alongside 22% growth in consultant interactions.
We have gotten great feedback. Our NPS scores are very high. And despite that, we are continuing to invest in growing NPS across different segments.
Retention over time
Retention figures FactSet Research Systems Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (7)
FactSet's shift to longer enterprise contracts improves revenue predictability and net retention.
FactSet Q4 earnings beat estimates with total revenues up 5.9% to $1.63B; annual ASV retention remained above 95%.
FactSet reports retention remaining above 95% in Q3 2026.
FactSet's customer retention and incremental workstation additions are driving top-line growth.
Fitch Ratings affirms FactSet at BBB+ with over 90% high client retention supporting recurring subscription revenue.
Retention rate: 91% (Q2 2026) — “solid retention rates at 91% for clients and above 95% for ASV”
Net revenue retention: 95% (Q2 2026) — “solid retention rates at 91% for clients and above 95% for ASV”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.