Fair Isaac Corporation
fico.com ↗In their words
“Platform NRR was 148%, while our non-platform NRR was 82%.”
“Platform NRR was 148%, while our non-platform NRR was 82%.”
“Platform NRR was 136%, while our non-platform NRR was 90%.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Fair Isaac Corporation has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (12)
Fair Isaac reports platform dollar-based net retention of 148%, supporting higher recurring revenue.
Fair Isaac reports platform net retention reached 148%, alongside a 62% increase in platform annual recurring revenue.
FICO reports Q3 FY2026 with software dollar-based net retention rate of 109%.
Net revenue retention (Non-platform): 82% (Q3 2026) — “Platform NRR was 148%, while our non-platform NRR was 82%.”
Net revenue retention (Platform): 148% (Q3 2026) — “Platform NRR was 148%, while our non-platform NRR was 82%.”
FICO reported dollar-based net retention revenue of 136%, reflecting strong platform customer expansion.
Net revenue retention (Software): 109% (Q2 2026 (March 31, 2026)) — “The total Software Dollar-Based Net Retention Rate was 109% on March 31, 2026, with platform software at 136%”
Net revenue retention (Non-platform): 90% (Q2 2026) — “Platform NRR was 136%, while our non-platform NRR was 90%.”
Net revenue retention (Platform): 136% (Q2 2026) — “Platform NRR was 136%, while our non-platform NRR was 90%.”
Net revenue retention (Software): 103% (Q1 2026 (December 31, 2025)) — “The total Software Dollar-Based Net Retention Rate was 103% on December 31, 2025, with platform software at 122%”
Net revenue retention (non-platform): 91% (Q1 2026) — “non-platform NRR was 91%”
Net revenue retention (platform): 122% (Q1 2026) — “platform NRR was 122%, while our non-platform NRR was 91%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.