Fifth Third
53.com ↗In their words
“Fifth Third Private Bank achieved a leading Net Promoter Score of 75 with rising satisfaction and loyalty for high-net-worth clients.”
“Fifth Third achieved strong client and banker retention through the Comerica conversion.”
NPS disclosures (1)
Fifth Third Private Bank achieved a leading Net Promoter Score of 75 with rising satisfaction and loyalty for high-net-worth clients.
Retention disclosures (1)
Fifth Third achieved strong client and banker retention through the Comerica conversion.
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Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.