Finnair
finnair.com ↗In their words
“Finnair Group reports customer satisfaction at a good level with net promoter score of 38 for Q3 2026.”
“Finnair reported Net Promoter Score of 42 in Q2 2026, surpassing the peer average of 33, driven by operational excellence.”
“Finnair Group's interim report notes customer satisfaction remained at a good level with NPS maintained at a solid level.”
Disclosed NPS over time
Every Net Promoter Score Finnair has published, by date.
NPS disclosures (3)
Finnair Group's interim report notes customer satisfaction remained at a good level with NPS maintained at a solid level.
Finnair Group reports customer satisfaction at a good level with net promoter score of 38 for Q3 2026.
Finnair reported Net Promoter Score of 42 in Q2 2026, surpassing the peer average of 33, driven by operational excellence.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.