First Advantage
firstadvantage.com ↗In their words
“Our retention rate reached 97%”
“First Advantage reported a 97% retention rate across the employee lifecycle.”
“Excellent customer retention of 97% in Q4”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures First Advantage has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (5)
First Advantage reported a 97% retention rate across the employee lifecycle.
Gross revenue retention: 96% (FY2025) — “gross retention rate of approximately 96% as of December 31, 2025”
Retention rate: 97% (Q4 2025) — “excellent customer retention of 97% in Q4”
Retention rate: 96% (FY2025) — “maintained a high customer retention rate of 96%”
Retention rate: 97% (Q3 2025) — “our retention rate reached 97%”
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Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.