First Business Financial
firstbusiness.com ↗In their words
“Our clients and our markets continue to be strong and steady, and they like doing business with us. Our Net Promoter Score reflects the strength of our relationship model. You can see this on Slide 17.”
“Good point. We have made tremendous progress because a few of these things were at all times, we want to do are particularly things like the employee engagement score, our Net Promoter Score. Those were forever and always.”
“Represents data from the 2025 employee engagement survey. Net promoter score assesses likelihood to recommend on an 11‐point scale, where detractors (scores 0‐6) are subtracted from promoters (scores 9‐10), while passives (scores 7‐8) are not considered. See appendix for additional information on the source of the net promoter score.”
Disclosed NPS over time
Every Net Promoter Score First Business Financial has published, by date.
NPS disclosures (15)
Represents data from the 2025 employee engagement survey. Net promoter score assesses likelihood to recommend on an 11‐point scale, where detractors (scores 0‐6) are subtracted from promoters (scores 9‐10), while passives (scores 7‐8) are not considered. See appendix for additional information on the source of the net promoter score.
Our clients and our markets continue to be strong and steady, and they like doing business with us. Our Net Promoter Score reflects the strength of our relationship model. You can see this on Slide 17.
Represents data from the 2025 employee engagement survey. Net promoter score assesses likelihood to recommend on an 11‐point scale, where detractors (scores 0‐6) are subtracted from promoters (scores 9‐10), while passives (scores 7‐8) are not considered. See appendix for additional information on the source of the net promoter score.
First Business Financial's strategic plan emphasizes promoter scores as part of its positioning as a growth company.
Represents data from the 2025 employee engagement survey. Net promoter score assesses likelihood to recommend on an 11‐point scale, where detractors (scores 0‐6) are subtracted from promoters (scores 9‐10), while passives (scores 7‐8) are not considered. See appendix for additional information on the source of the net promoter score.
Represents data from the 2025 employee engagement survey. Net promoter score assesses likelihood to recommend on an 11‐point scale, where detractors (scores 0‐6) are subtracted from promoters (scores 9‐10), while passives (scores 7‐8) are not considered. See appendix for additional information on the source of the net promoter score.
In 2023, First Business Bank earned a score of 78, well above the banking industry benchmark score of 23.
The resulting client satisfaction data and Net Promoter Score (NPS) — likelihood to recommend a company
This is measured by an independent firm that asks clients to rate their likelihood of recommending their bank, on a scale of -100 to +100. First Business Bank earned an NPS score of 78 for 2025, significantly outperforming top banks in 4 Refer to the non-GAAP reconciliation schedule of the Company’s Q4’25 earnings release for additional detail.
…• Continued meaningful Community Reinvestment Act lending in our assessment areas. • Maintained overall client satisfaction and net promoter scores that exceed banking and investment industry benchmarks. • Maintained strong governance practices, including majority-independent Board composition, an independent Board chair, and fully independent Board committees.
…≥ 15% by 2028 Tangible book value (“TBV”) growth … ≥ 10% per year Top line revenue growth … ≥ 10% per year Efficiency ratio … < 60% by 2028 Core deposits to total funding … ≥ 75% Employee engagement & participation … ≥ 85% Net promoter score … ≥ 70 (1) Anonymous survey conducted annually.
Good point. We have made tremendous progress because a few of these things were at all times, we want to do are particularly things like the employee engagement score, our Net Promoter Score. Those were forever and always.
Represents data from the 2025 employee engagement survey. Net promoter score assesses likelihood to recommend on an 11‐point scale, where detractors (scores 0‐6) are subtracted from promoters (scores 9‐10), while passives (scores 7‐8) are not considered. See appendix for additional information on the source of the net promoter score.
Represents data from the 2024 employee engagement survey. Net promoter score assesses likelihood to recommend on an 11‐point scale, where detractors (scores 0‐6) are subtracted from promoters (scores 9‐10), while passives (scores 7‐8) are not considered. See appendix for additional information on the source of the net promoter score.
Represents data from the 2024 employee engagement survey. Net promoter score assesses likelihood to recommend on an 11‐point scale, where detractors (scores 0‐6) are subtracted from promoters (scores 9‐10), while passives (scores 7‐8) are not considered. See appendix for additional information on the source of the net promoter score.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.