Five9
five9.com ↗In their words
“Net revenue retention (LTM dollar-based retention (subscription plus telecom)): 105% (Q1 2026) — “LTM dollar-based retention rate, defined in our filings as the retention rate of recurring revenue from subscription plus telecom, was 105%”
“The LTM rate stepped down from 107% in Q3 to 105% in Q4 as anticipated”
“Five9 rolls out integrated AI Suite for contact center analytics tracking Customer Effort Score and Net Promoter Score metrics.”
NPS disclosures (1)
Five9 rolls out integrated AI Suite for contact center analytics tracking Customer Effort Score and Net Promoter Score metrics.
Retention disclosures (3)
Net revenue retention (LTM subscription DBR): 107% (Q1 2026) — “LTM subscription DBR, which came in at 107% in Q1, compared to 106% in Q4 2025”
Net revenue retention (LTM dollar-based retention (subscription plus telecom)): 105% (Q1 2026) — “LTM dollar-based retention rate, defined in our filings as the retention rate of recurring revenue from subscription plus telecom, was 105%”
Net revenue retention (LTM dollar-based retention rate): 105% (Q4 2025) — “the LTM rate stepped down from 107% in Q3 to 105% in Q4 as anticipated”
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Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.