Forrester
forrester.com ↗In their words
“Client retention of 77% was up three points from the prior year, and down one point from the prior quarter.”
“Client retention improved by one point from the prior quarter to 78%, up five points from the prior year.”
“Wallet retention improved by two points from last quarter to 89%, which is up three points from the previous year.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Forrester has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (6)
Forrester achieved 77% client retention, up 3 percentage points year-over-year in Q2 2026.
Retention rate: 77% (Q2 2026) — “Client retention of 77% was up three points from the prior year, and down one point from the prior quarter.”
Forrester Q1 2026 saw retention improvements despite a 2% revenue decline in research division.
Retention rate: 78% (Q1 2026) — “Client retention improved by one point from the prior quarter to 78%, up five points from the prior year.”
Net revenue retention: 89% (Q1 2026) — “Wallet retention improved by two points from last quarter to 89%, which is up three points from the previous year.”
Net revenue retention: 87% (Q4 2025) — “2025 free cash flow was $18,000,000, while retention reached 87%, up a point from the start of 2025.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.