Frontdoor
frontdoorhome.com ↗In their words
“Across these three channels, in 2025, customers renewed at a rate of 75 percent, and our overall customer retention rate was 79 percent.”
“Across these three channels, in 2025, customers renewed at a rate of 75 percent, and our overall customer retention rate was 79 percent.”
“In 2025, customers in our renewal channel for home warranties renewed at a rate of 81 percent.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Frontdoor has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (8)
Retention rate (home warranties): 79.6% (Q2 2026) — “Customer retention rate 79.6%”
Retention rate (home warranties): 79.3% (Q1 2026) — “Customer retention rate 79.3%”
Retention rate: 79% (2025) — “Across these three channels, in 2025, customers renewed at a rate of 75 percent, and our overall customer retention rate was 79 percent.”
Retention rate (all channels combined): 75% (2025) — “Across these three channels, in 2025, customers renewed at a rate of 75 percent, and our overall customer retention rate was 79 percent.”
Retention rate (renewal channel for home warranties): 81% (2025) — “In 2025, customers in our renewal channel for home warranties renewed at a rate of 81 percent.”
Retention rate (DTC channel): 74% (2025) — “In 2025, customers in our DTC channel renewed at a rate of 74 percent after the first contract year.”
Retention rate: 79.2% (FY2025) — “Customer retention rate 79.2 % 79.9 %”
Retention rate: 79.4% (Q3 2025) — “Customer retention rate 79.4 % 77.7 %. The growth in the number of home warranties as of September 30, 2025 was primarily driven by the 2-10 HBW acquisition”
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Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.