Frontier
frontier.com ↗In their words
“Frontier Airlines scored 69 out of 100 in economy passenger satisfaction, despite making notable gains.”
“Frontier Group's CEO outlined a turnaround plan including customer retention focus in a competitive market.”
“Under new Charter COO Nick Jeffery's leadership, Frontier Communications produced a 60-point improvement in Net Promoter Score.”
NPS disclosures (3)
Frontier Airlines scored 69 out of 100 in economy passenger satisfaction, despite making notable gains.
Under new Charter COO Nick Jeffery's leadership, Frontier Communications produced a 60-point improvement in Net Promoter Score.
Frontier CEO acknowledges the company had terrible NPS scores previously.
Retention disclosures (3)
Frontier Group's CEO outlined a turnaround plan including customer retention focus in a competitive market.
Frontier Communications uses Amazon Bedrock to optimize customer retention, reduce churn, and improve lifetime value.
Frontier's fiber network expansion raises its fiber customer base and supports customer retention.
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Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.