Gainsight
gainsight.com ↗In their words
“Gainsight reported net revenue retention of 113% as part of its Agentforce integration announcement.”
“Agentic AI is changing how companies manage customer retention, per Gainsight leadership.”
“Gainsight announced new headless agentic integrations with Salesforce Agentforce to help customer retention teams act on customer intelligence.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Agentic AI is changing how companies manage customer retention, per Gainsight leadership.
Gainsight announced new headless agentic integrations with Salesforce Agentforce to help customer retention teams act on customer intelligence.
Gainsight reported net revenue retention of 113% as part of its Agentforce integration announcement.
Gainsight announces executive appointments to expand AI-native services for customer retention and success.
Gainsight launches the Agentic Stack for Customer Retention to help customer-facing leaders drive higher retention with agentic AI.
Glean and Gainsight partner to leverage Gainsight's retention-as-a-service platform for customer-facing teams.
Gainsight opens its platform with MCP integration, enabling customer success and revenue teams to build agentic customer retention workflows using AI tools like Claude and ChatGPT.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.