Gartner, Inc.
gartner.com ↗In their words
“Attendance at the conference was up 8% year-over-year, excluding the U.S. federal government in Canada. Attendees gave the conference a very strong Net Promoter Score of 75. About 1/3 of the nearly 600 sessions on site covered the topic of AI.”
“Wallet retention was 98% and 105%, respectively”
NPS disclosures (1)
Attendance at the conference was up 8% year-over-year, excluding the U.S. federal government in Canada. Attendees gave the conference a very strong Net Promoter Score of 75. About 1/3 of the nearly 600 sessions on site covered the topic of AI.
Retention over time
Retention figures Gartner, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (9)
Retention rate (Global Business Sales): 86% (Q1 2026) — “GBS client retention was 86% as of both March 31, 2026 and 2025”
Retention rate (Global Technology Sales): 85% (Q1 2026) — “GTS client retention was 85% and 84% as of March 31, 2026 and 2025, respectively”
Net revenue retention (Global Business Sales): 98% (Q1 2026) — “wallet retention was 98% and 105%, respectively”
Net revenue retention (Global Technology Sales): 97% (Q1 2026) — “wallet retention was 97% and 101% as of March 31, 2026 and 2025, respectively”
Retention rate (Insights): 85% (FY2025) — “our Insights client retention rate was 85% and 84% for 2025 and 2024, respectively”
Net revenue retention (Global Business Sales): 99% (FY2025) — “GBS client retention was 86%...while wallet retention was 99% and 106%, as of December 31, 2025 and 2024”
Net revenue retention (Global Technology Sales): 96% (FY2025) — “GTS client retention was 85%...while wallet retention was 96% and 102%, as of December 31, 2025 and 2024”
Net revenue retention (Global Business Sales): 102% (Q3 2025) — “wallet retention was 102% and 106%, respectively”
Net revenue retention (Global Technology Sales): 98% (Q3 2025) — “wallet retention was 98% and 101% as of September 30, 2025 and 2024, respectively”
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Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.