General Motors
gm.com ↗In their words
“GM's dealership NPS is negative 73; only 16% of technicians believe the industry is attractive.”
“GMC secured first place among premium segment brands in the J.D. Power 2026 Mexico Customer Service Index Study.”
“Two GM brands took a significant hit in the latest Customer Satisfaction Index scores.”
NPS disclosures (3)
GMC secured first place among premium segment brands in the J.D. Power 2026 Mexico Customer Service Index Study.
GM's dealership NPS is negative 73; only 16% of technicians believe the industry is attractive.
Two GM brands took a significant hit in the latest Customer Satisfaction Index scores.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.