GitLab Inc.
gitlab.com ↗In their words
“Gross retention is consistent with historical trends and churn is at its lowest it's been in 4 years”
“GitLab reported net retention of 117% in FY27 guidance, reflecting customer expansion despite workforce reduction.”
“GitLab's net retention rate stood at 117%, demonstrating solid revenue growth from existing customers.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures GitLab Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (9)
GitLab achieved 117% net retention at $1.13 billion in revenue, with 21% revenue growth and 8% growth in customers generating over $5,000 ARR.
GitLab projects FY 2027 revenue of $1.129B–$1.133B with 117% Dollar-Based Net Retention up sequentially and gross retention above 90%.
GitLab reported net retention of 117% in FY27 guidance, reflecting customer expansion despite workforce reduction.
GitLab's net retention rate stood at 117%, demonstrating solid revenue growth from existing customers.
Net revenue retention: 117% (As of April 30, 2026) — “As of April 30, 2026 and 2025, our Dollar-Based Net Retention Rate was 117% and 122%, respectively”
GitLab's net revenue retention rate of 120% demonstrates strong customer spending growth from existing customers.
Net revenue retention: 118% (Q4 FY2026) — “Dollar-Based Net Retention Rate was 118%.”
Gross revenue retention: 90% (Q4 2026) — “Gross retention is consistent with historical trends and churn is at its lowest it's been in 4 years”
Net revenue retention: 119% (Q3 FY2026) — “Dollar-Based Net Retention Rate was 119%.”
17 earlier entries are in the full version. Get full access →
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.