In their words
“Customer experience and personal Safety: GOL's Net Promoter Score (NPS) was 38 in the quarter, a solid metric resulting from the best-in-market product and a highly engaged Customer service team.”
“This performance reflects our commitment to operational efficiency and customer satisfaction and was a key factor in the 24% increase in our NPS over the past year.”
NPS disclosures (2)
Customer experience and personal Safety: GOL's Net Promoter Score (NPS) was 38 in the quarter, a solid metric resulting from the best-in-market product and a highly engaged Customer service team.
This performance reflects our commitment to operational efficiency and customer satisfaction and was a key factor in the 24% increase in our NPS over the past year.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.