Grocery Outlet Holding Corp.
groceryoutlet.com ↗In their words
“Those are all important elements to measure. And, ultimately, looking at what the customers are doing and the trips it is generating and what that means for you know, things like net NPS and value score and ultimately, we expect to have that show up in a higher level of comp sales.”
“January, as we shared in March, we believe we hit bottom after experiencing like traffic erosion and sales erosion through Q4. And on the last call, we talked about expecting sequential improvement in comps driven by traffic through strengthening our Net Promoter Scores and obviously, through the op metrics that we had outlined, and that's played out as planned.”
“Grocery Outlet's Net Promoter Score improved as consumer response strengthened and traffic increased.”
NPS disclosures (4)
Grocery Outlet's Net Promoter Score improved as consumer response strengthened and traffic increased.
Those are all important elements to measure. And, ultimately, looking at what the customers are doing and the trips it is generating and what that means for you know, things like net NPS and value score and ultimately, we expect to have that show up in a higher level of comp sales.
January, as we shared in March, we believe we hit bottom after experiencing like traffic erosion and sales erosion through Q4. And on the last call, we talked about expecting sequential improvement in comps driven by traffic through strengthening our Net Promoter Scores and obviously, through the op metrics that we had outlined, and that's played out as planned.
Grocery Outlet reported gains in Net Promoter Score in Q1 2026 alongside improvements in unit volumes and transaction mix.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.