Grupo Aeromexico, S.A.B. de C.V.
aeromexico.com ↗In their words
“These initiatives, together with the quality and reliability of our operation, continue to drive higher customer satisfaction. Our NPS reached record heights during the second quarter, reinforcing the strong preference customers continue to show for our brand.”
“Aeromexico reported record Net Promoter Scores indicating improving customer experience in Q2.”
“Aeroméxico achieved record-high Net Promoter Score in June, supported by Terminal 2 improvements and network expansion.”
NPS disclosures (6)
Aeromexico reported record Net Promoter Scores indicating improving customer experience in Q2.
These initiatives, together with the quality and reliability of our operation, continue to drive higher customer satisfaction. Our NPS reached record heights during the second quarter, reinforcing the strong preference customers continue to show for our brand.
Aeroméxico achieved record-high Net Promoter Score in June, supported by Terminal 2 improvements and network expansion.
In 2025, Aeroméxico reached its highest customer Net Promoter Score rating among APEX Global Airlines in North America.
Aeromexico reached its highest customer Net Promoter Score level among APEX Global Airlines in North America last year.
Our focus on customer service is validated by internal studies that show that our NPS was approximately 37.3 points higher than the airline industry average of the other Mexican airlines as of December 2025.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.