Grupo Aval Acciones Y Valores S.A.
grupoaval.com ↗In their words
“On customer experience, the Bank achieved a Net Promoter Score (NPS) of 64% and improved three positions in the Financial Superintendence’s PQRS (customer requests, complaints, claims and suggestions) ranking, positioning itself as Grupo Aval’s top-performing entity in this indicator. Banco Popular is the eighth largest bank in Colombia measured by gross loans, with a market…”
“Likewise, it strengthened its phygital model, achieving a 4.4-point increase in its NPS and a 449% growth in digital transactions. Thanks to this boost and the 26% increase in deposits from individuals, it received a nomination for the Portfolio Award in Customer Service, recognizing its success in integrating human support with technological adoption.”
NPS disclosures (2)
On customer experience, the Bank achieved a Net Promoter Score (NPS) of 64% and improved three positions in the Financial Superintendence’s PQRS (customer requests, complaints, claims and suggestions) ranking, positioning itself as Grupo Aval’s top-performing entity in this indicator. Banco Popular is the eighth largest bank in Colombia measured by gross loans, with a market…
Likewise, it strengthened its phygital model, achieving a 4.4-point increase in its NPS and a 449% growth in digital transactions. Thanks to this boost and the 26% increase in deposits from individuals, it received a nomination for the Portfolio Award in Customer Service, recognizing its success in integrating human support with technological adoption.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.