Grupo Televisa S.A.
televisa.com ↗In their words
“Monthly churn rate remained below our historical average of 2% for the fifth consecutive quarter”
“Monthly churn rate below our historical averages of 2% for the third consecutive quarter”
“And we have been heavily invested in making sure that we have the best, most efficient operation, but at the same time, that provides the customers with satisfaction. So NPS is a key element of our business, but also making sure that we do that at the least possible cost is always part of the discussion.”
NPS disclosures (1)
And we have been heavily invested in making sure that we have the best, most efficient operation, but at the same time, that provides the customers with satisfaction. So NPS is a key element of our business, but also making sure that we do that at the least possible cost is always part of the discussion.
Retention disclosures (2)
Churn (Cable broadband): 2% (Q2 2026, monthly) — “monthly churn rate remained below our historical average of 2% for the fifth consecutive quarter”
Churn (Cable): 2% (Q4 2025, monthly) — “monthly churn rate below our historical averages of 2% for the third consecutive quarter”
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Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.