H&R Block
hrblock.com ↗In their words
“H&R Block beats Q2 revenue estimates with conversion up 200 basis points as AI drives retention gains.”
“Net promoter score, intent to return, and value for price paid all improved year over year”
NPS disclosures (1)
Net promoter score, intent to return, and value for price paid all improved year over year
Retention disclosures (2)
H&R Block beats Q2 revenue estimates with conversion up 200 basis points as AI drives retention gains.
H&R Block reported revenue up 4.9% to $3.95B as AI tools boosted customer retention by 190 basis points.
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Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.