Hagerty, Inc.
hagerty.com ↗In their words
“Our retention rate remained steady at an industry-leading 89%”
“It was a real differentiating thing for us even when we were just operating as an MGA. Of course, now having 100% of your risk, you want to be paying attention to every dollar you spend when it comes to claims while maintaining a very high level of NPS and customer satisfaction and sort of overall claim service rates.”
“This cash flow positions us to lengthen our leadership position by reinvesting back into our value proposition for members. With excellent retention and strong Net Promoter Scores, we are operating from a position of strength as we look to grow our share of the 36 million vehicle target market from just 7% today.”
Disclosed NPS over time
Every Net Promoter Score Hagerty, Inc. has published, by date.
NPS disclosures (7)
Hagerty's Bennetts acquisition features an NPS of 65 and is expected to significantly boost UK market presence and triple revenue.
Hagerty Inc reports strong net promoter scores and retention rates, operating from a position of strength.
It was a real differentiating thing for us even when we were just operating as an MGA. Of course, now having 100% of your risk, you want to be paying attention to every dollar you spend when it comes to claims while maintaining a very high level of NPS and customer satisfaction and sort of overall claim service rates.
We have built a strong reputation for providing excellent customer service through our passionate team of member service center professionals, resulting in an NPS of approximately 81 in recent years, an insurance policy retention rate approaching 90%, and a typical policy life of approximately nine years.
This cash flow positions us to lengthen our leadership position by reinvesting back into our value proposition for members. With excellent retention and strong Net Promoter Scores, we are operating from a position of strength as we look to grow our share of the 36 million vehicle target market from just 7% today.
Hagerty maintains an incredible Net Promoter Score through its membership program and car marketplace offerings.
Policies in Force Retention … % N/M Vehicles in Force … HDC Paid Member Count … Net Promoter Score (NPS) 82 82 — — % N/M = Not meaningful Non-GAAP Financial Measures Adjusted EBITDA We define Adjusted EBITDA as consolidated Net income, excluding net interest and other income…
Retention disclosures (2)
Hagerty reported Policies in Force Retention of 88.2% as of June 30, 2026.
Retention rate (insurance members): 89% (Q1 2026) — “our retention rate remained steady at an industry-leading 89%”
38 earlier entries are in the full version. Get full access →
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.