Health Catalyst
healthcatalyst.com ↗In their words
“Dollar-based retention rate in the low 90s, a lower net new client count, Ignite migration headwinds”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Churn (at-risk ARR): 52% (Q2 2026) — “approximately $52 million of additional at-risk ARR, of which we expected to retain $22 million”
Churn (migration-related ARR downsell and churn): 12.5% (Q2 2026) — “$12.5 million of notified ARR down-sell and churn related to the migration”
Churn (at-risk ARR): 30% (Q1 2026) — “leaves approximately $30 million of at-risk ARR, which we are focused on retaining”
Churn (DOS to Ignite migration ARR): 12.5% (Q1 2026) — “$12.5 million of ARR notified downselling churn”
Net revenue retention: 90% (2025) — “dollar-based retention rate in the low 90s, a lower net new client count, Ignite migration headwinds”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.