NPS Intelligence (beta)

Hertz Global reported a 50% improvement in Net Promoter Score last year that carried into Q1.

…• The Company continues to drive improvements in customer experience to strengthen its Global Net Promoter score consistently across the business, measuring record satisfaction in Europe in the first quarter. • Hertz ended the first quarter with approximately $837 million of liquidity and in April completed additional financing that added approximately $200 million.

…— a measure of total transaction days divided by the product of the average number of fleet vehicles available during the period and the number of calendar days in the period ​ ■ NPS for the Hertz Brand (weighted at 20%) — a measure of customer satisfaction, whereby the percentage of survey-responding customers who view their experience favorably (“promoters”) is compared to…

DOE declined 3% year over year in the fourth quarter and 4% for the full year while Transaction Days declined 1% and 3% respectively. • Customer experience continued to improve in 2025, with Net Promoter Score increasing nearly 50% year-over-year, reflecting measurable gains in rental ease, fleet quality, and service reliability.

Hertz Global Holdings reports Net Promoter Score increased nearly 50% year-over-year in North America.

This further advances the Company’s progress toward its North Star target of RPU over $1,500. The Company drove a nearly 50% year-over-year increase in its North America Net Promoter Score in the third quarter, reflecting a relentless focus on the customer experience with measurable gains in rental ease and vehicle quality confidence.