Hippo Holdings Inc.
hippo.com ↗In their words
“The 20% retention rate this quarter”
“For the remainder of the year, we expect retention rates to normalize and get closer to 40%”
“The overall 38% net retention rate in the quarter was higher than our full-year guidance of approximately 36%”
NPS disclosures (1)
Hippo Holdings expands homeowners business nationally and scales claims operations through AI to improve customer satisfaction.
Retention over time
Retention figures Hippo Holdings Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (6)
Hippo reports Q2 2026 Net Retention at 38%.
Retention rate: 38% (Q2 2026) — “The overall 38% net retention rate in the quarter was higher than our full-year guidance of approximately 36%”
Retention rate (Casualty): 20% (Q2 2026) — “the 20% retention rate this quarter”
Retention rate: 31% (Q1 2026) — “The 31% net retention rate in the quarter was slightly below our full-year guidance”
Retention rate (Renters): 40% (FY2026 guidance) — “For the remainder of the year, we expect retention rates to normalize and get closer to 40%”
Retention rate: 38% (Q3 2025) — “The 38% net retention rate in the quarter was largely in-line with the prior year period, and slightly below the longer term goal of 40-45%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.