HSBC Australia
hsbc.com ↗In their words
“Our investments to improve customer proposition and experience are yielding results. Net Promoter Scores have improved or remained top ranked in our home markets. In Hong Kong, we added 1.1 million new to bank customers.”
“HSBC improved its Net Promoter Score rankings across retail, SME, and mid-market segments in Q2 2026.”
NPS disclosures (3)
HSBC improved its Net Promoter Score rankings across retail, SME, and mid-market segments in Q2 2026.
For further details on IWPB customer complaints, please refer to page 60 . In our private bank, our global NPS increased to 54 points, compared with 48 points in 2024. In CIB, among Corporates we were ranked among the top 3 in seven of 10 key markets.
Our investments to improve customer proposition and experience are yielding results. Net Promoter Scores have improved or remained top ranked in our home markets. In Hong Kong, we added 1.1 million new to bank customers.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.