Domo, Inc.
huckleberry.ai ↗In their words
“Gross retention came in at 86.7%, up 240 basis points year-over-year”
“Net retention also improved by over 4 percentage points year-over-year and is now over 96%”
“Highest gross retention rate in over 3 years, coming in at over 88%”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Domo, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (18)
Huckleberry.ai CEO discussed net revenue retention metrics on earnings call as a key performance indicator.
Domo reported improvement in retention metrics, with gross retention increasing 240 basis points year-over-year to 86.7%.
Domo's Q1 2027 earnings showed net revenue retention (NRR) of 95.5%, up 150 basis points year-over-year, with gross retention at 92%.
Domo's Q1 2027 earnings call noted gross and net retention improved meaningfully year-over-year.
Net revenue retention (consumption cohort): 108% (Q1 2027) — “cohort of customers that started on consumption...net retention at 108%”
Net revenue retention: 95.5% (Q1 2027) — “NRR was 95.5%, up 150 basis points year-over-year”
Gross revenue retention (consumption cohort): 92% (Q1 2027) — “cohort of customers that started on consumption...gross retention coming in at 92%”
Gross revenue retention: 86.7% (Q1 2027) — “Gross retention came in at 86.7%, up 240 basis points year-over-year”
DOMO reported improved gross retention and net revenue retention in Q1 2027 earnings.
Gross revenue retention: 86% (Fiscal 2026) — “Gross Retention Rate 86%”
Net revenue retention: 94% (year ended January 31, 2026) — “Our annual recurring revenue (ARR) net retention rate was an average of 96%, 89%, and 94% for the years ended January … and 2026, respectively.”
Gross revenue retention: 85% (12 months ended January 31, 2026) — “Our trailing twelve-month gross retention rate was 86%, 85% and 85% for the 12 months ended January … and 2026, respectively.”
Net revenue retention (consumption cohort): 111% (Q4 2026) — “customers who started on consumption contracts...achieved an impressive net revenue retention of 111%”
Net revenue retention: 96% (Q4 2026) — “Net retention also improved by over 4 percentage points year-over-year and is now over 96%”
Gross revenue retention: 88% (Q4 2026) — “highest gross retention rate in over 3 years, coming in at over 88%”
Gross revenue retention: 84% (Q1 FY2026 (Oct 2025)) — “Our trailing twelve month gross retention rate was 84% and 84% as of October 31, 2024 and 2025, respectively.”
Net revenue retention: 95% (Q3 2026) — “ARR net retention was 95%, up sequentially for the fifth straight quarter and a year-over-year improvement of over 4 percentage points.”
Gross revenue retention: 87% (Q4 2026) — “we expect gross retention to improve to approximately 87% in Q4 the highest gross retention rate in 6 quarters.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.