Humana
humana.com ↗In their words
“We reduced our complaints to Medicare year over year. We improved our transactional net promoter score. So this is a measure of customer service when members interact with our service center or contact center.”
“Humana reports Medicare Advantage members receiving value-based care achieved a 13-point higher Net Promoter Score.”
“Our robust patient growth is supported by a 40-basis point year over year improvement in our already strong retention rate, which together with a 200-basis point year over year improvement in Net Promoter Score (NPS), demonstrate increased patient satisfaction and engagement •”
NPS disclosures (6)
Our robust patient growth is supported by a 40-basis point year over year improvement in our already strong retention rate, which together with a 200-basis point year over year improvement in Net Promoter Score (NPS), demonstrate increased patient satisfaction and engagement •
Aiding this patient growth is improved patient satisfaction, which increased Net Promoter Score (NPS) 200 basis points year over year o Improvement supported by national, market and clinic level activities to enhance the new patient onboarding journey and drive increased patient utilization of the Electronic Medical Record (EMR) portal •
We received a best-in-class Net Promoter Score for our high-quality plans and customer service.
We reduced our complaints to Medicare year over year. We improved our transactional net promoter score. So this is a measure of customer service when members interact with our service center or contact center.
Humana reports Medicare Advantage members receiving value-based care achieved a 13-point higher Net Promoter Score.
CenterWell’s Net Promoter Score has increased 250 basis points year over year, reflecting sustained improvements in patient experience and satisfaction 4 Exhibit 99.3 Humana Inc.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.