IBEX Ltd
ibexcorp.com ↗In their words
“In fiscal 26, we recorded revenue and client retention rates north of 99%”
“Revenue retention for the year of 99.9%”
“The ibex’ brand is stronger than it has ever been. Highlighting this is our most recent employee Net Promoter Score of 77, an all-time high and our client Net Promoter Score of 71, up impressively from 68. It is important to note that anything above 70 is considered world-class.”
Disclosed NPS over time
Every Net Promoter Score IBEX Ltd has published, by date.
NPS disclosures (10)
IBEX reported client NPS of 71 and revenue churn below 1% at small-cap virtual conference.
…ibex management highlighted employee Net Promoter Score as a key operational metric differentiating the company from competitors.
IBEX's employee Net Promoter Score increased to 82 from 77 (95% participation) as the company posted record fiscal 2026 revenue.
This culture resonates with our employees across the globe, where we score an Employee Net Promoter Score (“eNPS”) of 82, and externally, where we have been recognized as: • 2026 Forbes America’s Best Large Employers •
IBEX reported a client Net Promoter Score of 71 in Q3 FY2026, exceeding industry benchmarks.
The IBEX Limited brand today is stronger than it has ever been. Our employee and client net promoter scores remain world class, and our focus on culture and operational excellence is reinforcing our position as a trusted partner and industry leader. And all this is before we factor in our landmark strategic partnership with Sierra AI that we formally announced earlier this week.
IBEX highlighted a client Net Promoter Score of 71 and employee Net Promoter Score of 77 as proof points of operational strength.
Today, the IBEX brand is stronger than it has ever been. Our employee and client Net Promoter Scores remain world-class, underscoring that the image we project to our customers is consistent with the culture we've built internally.
IBEX reported its employee Net Promoter Score of 77, an all-time high, reflecting strong internal culture.
The ibex’ brand is stronger than it has ever been. Highlighting this is our most recent employee Net Promoter Score of 77, an all-time high and our client Net Promoter Score of 71, up impressively from 68. It is important to note that anything above 70 is considered world-class.
Retention over time
Retention figures IBEX Ltd has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (4)
IBEX achieved record revenue with client retention rates north of 99% and a client Net Promoter Score of 71 in Q4 FY2026.
Retention rate: 99% (fiscal 2026) — “In fiscal 26, we recorded revenue and client retention rates north of 99%”
Retention rate: 100% (Q3 2026) — “we had 100% client retention for the quarter”
Net revenue retention: 99.9% (FY2026) — “revenue retention for the year of 99.9%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.