IDEXX Laboratories
idexx.com ↗In their words
“Customer retention remains in the high nineties for our global CAG Diagnostics business.”
“Service in the United States; + Conducted three international commercial expansions in Australia, Germany and the United Kingdom, while expanding our U.S. field-based resources; + Achieved a Net Promoter Score of 57 from our U.S. veterinary practice customers; + Maintained customer retention in the high 90s within our key CAG Diagnostics business; + Achieved broad adoption of…”
“IDEXX acquires veterinary AI platform CoVet; integration of AI scribe technology can boost net revenue retention through upsell of advanced analytics.”
NPS disclosures (1)
…service in the United States; + Conducted three international commercial expansions in Australia, Germany and the United Kingdom, while expanding our U.S. field-based resources; + Achieved a Net Promoter Score of 57 from our U.S. veterinary practice customers; + Maintained customer retention in the high 90s within our key CAG Diagnostics business; + Achieved broad adoption of…
Retention disclosures (2)
IDEXX acquires veterinary AI platform CoVet; integration of AI scribe technology can boost net revenue retention through upsell of advanced analytics.
Retention rate (global CAG Diagnostics): 95% (Q4 2025) — “Customer retention remains in the high nineties for our global CAG Diagnostics business.”
28 earlier entries are in the full version. Get full access →
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.