IG Group
ig.com ↗In their words
“IG Group reported 70% revenue retention in Q3 2026 as OTC derivatives net revenue fell 18% year-over-year.”
“IG Group's OTC business revenue retention rate of 70% was a material driver of earnings misses.”
“IG Group's U.K. net promoter score increased by 6 percentage points, while cost to serve per customer declined 10% year-over-year.”
NPS disclosures (1)
IG Group's U.K. net promoter score increased by 6 percentage points, while cost to serve per customer declined 10% year-over-year.
Retention disclosures (4)
IG Group reported 70% revenue retention in Q3 2026 as OTC derivatives net revenue fell 18% year-over-year.
IG Group reported OTC derivatives revenue retention came in below recent average as total revenue fell year-on-year.
IG Group's OTC business revenue retention rate of 70% was a material driver of earnings misses.
IG Group reports third-quarter net trading revenue down 14% as OTC retention declined, leading to reduced full-year revenue guidance.
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Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.